Booking terms
Simple rules for a pleasant stay
Check-in and check-out
- Check-in from 1 pm. Check-out by 12 noon.
- Late check-out costs 50% of the nightly rate until 6 pm, and 100% after 6 pm.
- Please bring photo ID; we ask for it on arrival for everyone's security.
Paying and confirming
- Your booking is confirmed by email as soon as payment goes through. Until then, the apartment isn't guaranteed.
- You can pay the full stay online, or pay one night now as a non-refundable deposit and the rest when you arrive.
- Pay online by card (Visa, Mastercard and Verve, through Paystack) or by bank transfer, whichever we're offering when you book. Rates are per apartment and include VAT and service.
- A refundable security deposit of ₦10,000 is paid on arrival and returned when you leave.
Cancellations
- Cancel before 12 noon the day before arrival and you're refunded in full (except a non-refundable deposit).
- After that, one night's charge applies. No refunds for no-shows or early check-outs.
- Promotional rates are non-refundable and can't be changed.
During your stay
- No loud parties, no smoking anywhere in the building, and no pets.
- Please leave valuables with the manager; we can't be responsible for items left in apartments.
- Damage, missing items and excessive clean-up are charged at cost. Extra in-house services are charged unless stated otherwise.
- Wi-Fi is free; please use it responsibly. We will report illegal activity to the authorities.
- If a payment due after your deposit runs out isn't made, we may deny access to the apartment.
VTL Suites may change its rates and terms. The terms shown when you book apply to your booking.